Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Information about Earthquake in Lombok, Indonesia

8 August 2018 A magnitude 6.9 earthquake struck Lombok, Indonesia on 5 August 2018. Hundreds of people are injured and at least 82 people have been killed. Aftershocks are still occurring and may be felt in neighbouring Bali. Airports continue to operate and are working to clear the backlog of … Read More

Updated information about Mt Agung in Bali

29 June 2018 As you may be aware, Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. Mount Agung’s recent eruptions have caused a volcanic ash cloud and visibility issues across parts of Bali. As a result flights in and out of … Read More

Information about Kilauea Volcano Hawaii

Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following is advice for customers who are currently travelling or with upcoming journeys. If you are currently travelling: As a provider of assistance services, it is always our priority to assist our customers where possible and within our … Read More

Updated information about Mt Agung in Bali

As you may be aware, Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. While local authorities remain on high alert, flights are currently not affected and travel from Denpasar airport continues to operate as normal. The travel advisory that was issued … Read More

Information about the eruption of Mt Agung in Bali

Mount Agung’s recent eruptions have caused a volcanic ash cloud and visibility issues across parts of Bali. As a result flights in and out of Denpasar Airport are being interrupted. If you are currently travelling: As a provider of assistance services, it is always our priority to assist our customers where possible … Read More

Information about the threat of volcanic eruption in Bali

Information about the threat of volcanic eruption in Bali Indonesia has raised the alert level for the Mount Agung volcano. During this time, we urge customers to take care during their travels. If you are currently travelling: As an insurer that provides assistance services, it is always our priority to … Read More

Information about Hurricane Irma

Information about Hurricane Irma It has been reported that a category 5 storm is currently heading towards the Caribbean islands and Florida, USA. While the exact path is still unclear we are urging customers to take care during their travels. If you are currently travelling Safety is your first priority … Read More

Barcelona Attack

Information about travel to Barcelona It has been reported that on 17 August, Spain has suffered what authorities are calling a terrorist attack after a van drove down one of Barcelona’s most popular boulevards, intentionally hitting pedestrians. With the ongoing threat of terrorism, Allianz Global Assistance urges travellers to be … Read More

Flight suspension between UAE and Qatar

Flight suspension between UAE and Qatar We’re aware major UAE-based airlines have announced that flights between the UAE and Qatar will be suspended from today, 6 June 2017 until further notice. The following carriers Etihad, Emirates and Qatar Airways have all confirmed refund or re-arrangement of affected flights. Additionally Qatar … Read More

Information about travel to the United Kingdom

Information about travel to the United Kingdom The United Kingdom has suffered several terrorist attacks within the past few months. With the ongoing threat of terrorism, Allianz Global Assistance reminds travellers to be vigilant when in public places and follow the advice of local authorities. The latest attacks took place … Read More