Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Travel information for Anzac day celebrations in Gallipoli, Turkey

Travel insurance information for Anzac day celebrations in Gallipoli, Turkey Hundreds of Australians undertake the annual pilgrimage to Gallipoli for ANZAC day celebrations. Turbulent times are currently being faced in this region, so as a traveller you need to keep some important information in mind. To help Australians avoid difficulties … Read More

Travel Insurance Information for Cyclone Debbie

Travel Insurance Information for Cyclone Debbie The following information is for those concerned or affected by the extreme weather events caused by Cyclone Debbie in Queensland from 27 March 2017. If you have been affected by this event we urge you to follow the advice of local authorities. Read More

UPDATE: Queensland Severe Weather Alert

**Update: 31 March** With the weather easing in South East Queensland, our main operational center has been re-opened from late last night and we are progressively resuming to full operations across our 24/7 platforms, with a focus on our emergency and assistance services. We expect to return to normal service … Read More

Updated information for Indonesia’s Mt Rinjani volcanic ash cloud

Important note: When Mt Rinjani erupted this year on 28 September 2016 it caused significant delays to travellers and indicated a continued risk of ongoing eruptions. As the Australian Bureau of Meteorology (‘BOM’) and the Darwin Volcanic Ash Advisory Centre (‘DVAAC’) have ceased providing updates on Mt Rinjani’s volcanic activity … Read More

Travel insurance information for Hurricane Matthew

The following information concerns those affected by Hurricane Matthew. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. If you entered into your policy before 8am … Read More

Updated information for Indonesia’s Mt Rinjani volcanic ash cloud

Important note:  When Mt Rinjani erupted this year on 1 August 2016 it caused significant delays to travellers and indicated a continued risk of ongoing eruptions. As the Australian Bureau of Meteorology (‘BOM’) and the Darwin Volcanic Ash Advisory Centre (‘DVAAC’) have ceased providing updates on Mt Rinjani’s volcanic activity … Read More

Travel insurance information regarding the military action in Turkey

Travel insurance information regarding the military action in Turkey The following information concerns those affected by the military action in Turkey on 15 July 2016. If you are currently travelling, we urge you to contact the Department of Foreign Affairs and Trade (DFAT). We will assess all claims in accordance … Read More