Information about travel to the Philippines
The Philippines is experiencing turbulent times, with governmental instability and a high risk of terrorist activity in some areas.
Be aware that there is an ongoing risk of violent crime through the nation in both major cities and rural areas. Special attention is needed when travelling to the island of Mindanao; Marshall Law was declared on the 23 May 2017 by the Philippines Government and it may be unsafe for travellers during this time.
Please make yourself aware of the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website smartraveller.gov.au. DFAT is urging Australians to pay close attention to your personal security at all times. Monitor the media and other sources about possible new security risks. More specifically, DFAT is advising Australians:
- Reconsider your need to travel to eastern Mindanao due to the very high levels of violent crime and the high threat of terrorist attack and kidnapping.
- Do not travel to central and western Mindanao due to the very high threat of kidnapping, terrorist attack, violent crime and violent clashes between armed groups.
If you are currently travelling:
- If you have been injured as a result of events in the Philippines, we can provide help for those travelling under one of our travel policies. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team on +61 7 3305 7499 reverse charge.
- If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
- For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.
- We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
- To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website smartraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
- If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
We will publish this and any updated travel insurance advisories on our website: