Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Civil unrest in Egypt – New Zealand residents

This travel advice is effective 11 March 2011. The following information concerns the civil unrest in Egypt and applies to travel insurance policies issued before Saturday 29 January 2011. We will assess all claims in accordance with your Policy Wording, and cover will depend on the … Read More

Bali volcano – Australian residents

The following information concerns the recent volcanic eruption in Bali and the associated airport closures due to ash clouds. This advice applies to travel insurance policies issued prior to Thursday 27 January 2011. If you wish to cancel or amend your pre-booked travel arrangements as a result of … Read More

Bali volcano – New Zealand residents

The following information concerns the recent volcanic eruption in Bali and the associated airport closures due to ash clouds. This advice applies to travel insurance policies issued prior to Thursday 27 January 2011. If you wish to cancel or amend your pre-booked travel arrangements as a result of … Read More

Queensland and New South Wales floods – Australian residents

The following information concerns the recent floods in Queensland and NSW and applies to travel insurance policies issued prior to 30 December 2010. For policies issued after this date, we will assess claims on a case-by-case basis. This advice replaces the advice we issued on 6 January 2011. Read More

Queensland and New South Wales floods – New Zealand residents

Travel insurance information on the Queensland and New South Wales floods The following information concerns the recent floods in Queensland and NSW and applies to travel insurance policies issued prior to 30 December 2010. For policies issued after this date, we will assess claims on a case-by-case basis. This … Read More