Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Travel insurance information for Hurricane Matthew

The following information concerns those affected by Hurricane Matthew. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. If you entered into your policy before 8am … Read More

Updated information for Indonesia’s Mt Rinjani volcanic ash cloud

Important note:  When Mt Rinjani erupted this year on 1 August 2016 it caused significant delays to travellers and indicated a continued risk of ongoing eruptions. As the Australian Bureau of Meteorology (‘BOM’) and the Darwin Volcanic Ash Advisory Centre (‘DVAAC’) have ceased providing updates on Mt Rinjani’s volcanic activity … Read More

Travel insurance information regarding the military action in Turkey

Travel insurance information regarding the military action in Turkey The following information concerns those affected by the military action in Turkey on 15 July 2016. If you are currently travelling, we urge you to contact the Department of Foreign Affairs and Trade (DFAT). We will assess all claims in accordance … Read More

Travel insurance information for the Nice Bastille Day Attack

We are aware that an unfortunate event has occurred during Bastille Day celebrations in Nice, France with a large motor vehicle colliding with a crowd of people.   We would first like to extend our deepest sympathy to all those affected by this tragic event. If you are currently travelling: If … Read More

Travel Insurance information for the Istanbul Attacks

We are aware that an explosion occurred at the airport in Turkey.  We would first like to extend our deepest sympathy to all those affected by this tragic event. If you are currently travelling: If you have been injured as a result of the recent attacks in Istanbul, we … Read More

Travel insurance information for the French strike action

We are aware that transport services in France are currently disrupted due to industrial strike action. The following information concerns those affected by these strikes. If you entered into your policy before 8am (AEST) Thursday 2 June 2016: If you are currently travelling: If you have started your journey and … Read More

Update: Travel insurance information for Zika Virus

The below advice should be read in conjunction with the advice we issued on 4 February 2016. We are aware of the global concerns regarding travel to areas affected by the Zika Virus and are continuing to monitor this issue in association with the relevant travel, government and health bodies. Read More

Travel insurance information for the earthquake in Vanuatu

We are aware that a magnitude 6.5 earthquake has struck Vanuatu today. The following information concerns those affected by this earthquake. If you entered into your policy before 12noon (AEST) Friday 15 April 2016: If you are currently travelling: If you have started your journey and your … Read More