Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Flooding in Europe – Australian residents

The following information concerns the flooding in Europe and applies to travel insurance policies issued on or before midnight (AEDST) Tuesday 4 June 2013. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend … Read More

Cyclone Evan – Australian residents

The following information concerns Cyclone Evan and applies to travel insurance policies issued on or before midnight (AEDST) Friday 14 December 2012. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and … Read More

Cyclone Evan – New Zealand

The following information concerns Cyclone Evan and applies to travel insurance policies issued on or before midnight (NZDT) Friday 14 December 2012. We will assess all claims in accordance with your Policy Wording and your cover will depend on the type of plan you purchased and your particular circumstances. Read More

Hurricane Sandy – Australian residents

The following information concerns Hurricane Sandy and applies to travel insurance policies issued on or before midnight (AEDST) Saturday 27 October 2012. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and … Read More

Hurricane Sandy – New Zealand residents

The following information concerns Hurricane Sandy and applies to travel insurance policies issued on or before midnight (NZDT) Saturday 27 October 2012. We will assess all claims in accordance with your Policy Wording and your cover will depend on the type of plan you purchased and your particular … Read More

Indian Ocean earthquake – Australian residents

The following information concerns the Indian Ocean earthquake and potential subsequent tsunami on Wednesday 11 April 2012 and applies to travel insurance policies issued on or before the 11 April 2012. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will … Read More

Indian Ocean earthquake – New Zealand residents

The following information concerns the Indian Ocean earthquake and potential subsequent tsunami on Wednesday 11 April 2012 and applies to travel insurance policies issued on or before 11 April 2012. We will assess all claims in accordance with your Policy Wording and your cover will depend on … Read More

Flooding in Fiji – Australian residents

The following information concerns the flooding in Fiji and applies to travel insurance policies issued on or before 30 March 2012. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your cover will depend on the type of plan you purchased and … Read More

Flooding in Fiji – New Zealand residents

The following information concerns the flooding in Fiji and applies to travel insurance policies issued on or before 30 March 2012. We will assess all claims in accordance with your Policy Wording and your cover will depend on the type of plan you purchased and your particular … Read More

AirAsia X cancellation of services – Australian residents

The following information concerns the withdrawal of the AirAsia X flight route between Christchurch and Kuala Lumpur effective 1 June 2012. The following travel insurance information applies to travel insurance policies issued on or before 13 March 2012. We refer to the attached News Release from Air Asia … Read More