Cara was stopped at a red light when another car ran into the back of her rental vehicle. Cara was not hurt but the bumper and rear end of her rental vehicle was badly damaged. She decided to return the car early. When the rental office saw the car, they told Cara she was required to pay a hefty insurance excess to cover the damage. Fortunately, Cara had selected a travel insurance policy that included cover for rental vehicle excess, and she was able to claim the expense.