Allan and his wife were checking out of a Barcelona hotel when their luggage was stolen. The hotel had security, so the couple put their luggage at their feet while they signed documents at reception. Unfortunately, the thieves were working as a group and while one distracted the security guard another ran off with the couple’s backpack. Inside the backpack was cash, other valuables and their passports and train tickets. The couple spent the next 8 hours talking to local police, visiting the Australian consulate for an Emergency Passport and buying replacement train tickets.
The delay also forced them to stay in Barcelona for another night. Alan called his travel insurance provider for assistance. Using the police report and proof of purchase for his expenses, he was able to get reimbursement for the stolen items, delayed travel expenses and emergency passports.